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| About Us Citadel Hardware are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Citadel Hardware Ltd Unit 27, Beck Road, Huddersfield, United Kingdom, HD1 5DG Phone: 01484 451855 Fax: 01484 451856 Email:Sales@citadelhardware.com VAT |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We use Paypal's credit card servers to complete our transaction. You do not need to have a paypal account to make a purchase. When you check out you will be transported to our paypal checkout where you simply enter your credit card details to complete the transaction. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Our Shipping and Handling charges are measured by weight and destination. If you wish to collect your order and waive these charges then please contact us by email after your purchase and we will refund the delivery charge on collection. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 1 business days . International orders are generally received in under 5 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security We use Paypal servers to process your orders in order to guarantee total security. You do not need to have a paypal account in order to pay by credit card. Simply follow the instructions to enter your details once you have checked out and are ready to pay. |
| Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01484 451855 (International +44 1484451855 or fax us on 01484 451856 or write to us at Citadel Hardware Ltd Unit 27, Beck Road, Huddersfield, United Kingdom, HD1 5DG |
| Privacy Policy Citadel Hardware do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |